There are a few important rules of returning the Rug(-s) you purchased online from TAPIS ROUGE:
1. Only Rug(-s) that have been purchased directly from TAPIS ROUGE online can be returned to us. TAPIS ROUGE Rug(-s) purchased through other retailers must be returned in accordance with their respective return and refund policy.
2. Custom orders are non-refundable and non-returnable.
3. Please note that returns are possible only in respect to Rug(-s) purchased from stock:
3.1. due to size and color fault on TAPIS ROUGE’s side outside permissible variations. Considering 100% handmade production of our Rug(-s), the permissible variations in size and color may be up to 5% of the initial size and color indicated in the invoice or picture.
3.2. due to mechanical damage at production and manufacture. The damage caused by improper folding, bending, shipping, packaging, transportation or in any other cases not indicated in this document does not allow the Customer to return the Rug(-s). Also please note that all our Rug(-s) are handmade and of natural materials and time is required to take its initial form depending on climate and all other conditions.
4. You have 14 calendar days to return Rug(-s) from the date you received it in cases mentioned in Clauses 1 and 3 of this Section.
5. In order to exercise your right of return, you must inform us of your decision by means of a clear statement. You can inform us of your decision by email: info@ateliertapisrouge.com. The place of return must be agreed with TAPIS ROUGE additionally by email: info@ateliertapisrouge.com.
6. In case of return the Customer takes all delivery expenses (from TAPIS ROUGE to the Customer and back) and shall arrange delivery from the Customer’s place to TAPIS ROUGE by himself/herself/itself.
REFUND TERMS:
1. We will reimburse you the sum minus all delivery expenses, taxes and custom fees no later than 30 days from the day of receiving the returned Rug(-s) after we make sure that the Rug(-s) is (are) in good condition and all the conditions specified in section Online Returns are met.
2. Refunds by TAPIS ROUGE can only be made through the same payment method used by the Customer for the initial transaction, unless otherwise expressly requested by the Customer and on condition that the Customer does not have to incur any costs as a consequence of the reimbursement.